We hope that you will be satisfied with the goods you have purchased. If you have any dissatisfaction or need to return or exchange the goods, please refer to the following policy guide of ours:

Return and Exchange Period

You can apply for a return or exchange within 14 days after receiving the goods.

Return and Exchange Conditions

The goods must be in their original condition, unused and in good packaging.

A purchase receipt (such as an order number or invoice) is required.

Some products may not be eligible for return or exchange policies (such as custom-made items, promotional items, etc.). Please refer to the detailed product information for confirmation. Application process

Please contact us via email: service@kliventp.com or by phone: +86 19267270624, and provide us with your order details as well as the reasons for the return or exchange.

We will provide the authorization number for return and exchange and further instructions.

Once the refund is received and the returned items are inspected, we will handle the refund procedure. The refund will be made using the original payment method.

Please note that shipping fees are usually non-refundable, except in cases where a return is necessary due to errors or defects.

Exchange

If you need to exchange the product, please clearly state the alternative product you require, including its size, color, etc.

If the price of the alternative product is different, you may need to make up the price difference or receive a partial refund.

Cost

Unless the return or exchange is due to our error or the product has a defect, the customer is responsible for the shipping cost of the returned goods.

Updates and Changes

We reserve the right to update or modify this return and exchange policy at any time. The updated policy will come into effect immediately upon its release.