Thank you for choosing Shanghai Yanyang E-commerce Co., Ltd. to purchase our products. We are committed to providing you with high-quality goods and the following warranty services:

Warranty period

We offer a limited warranty service for the products we sell. The validity period is one year, calculated from the date of purchase. For special products, please refer to the product details page.

Warranty Scope

This warranty clause covers product malfunctions caused by material or workmanship defects.

This warranty does not cover damages resulting from improper use, accidents, negligence, unauthorized modifications or repairs, and normal wear and tear.

Warranty Service

During the warranty period, if the product experiences a malfunction that falls within the scope of this warranty, please contact us for an assessment.

We will determine whether to carry out repair, replacement or refund based on the specific circumstances.

Apply for warranty

When applying for the warranty service, please provide the purchase凭证 (such as order number or invoice) as well as a detailed description of the damage situation.

Transportation

If the customer wishes to return the product for repair or replacement, they will be responsible for the transportation costs. However, if the product is confirmed to be within the warranty period, we will cover the transportation costs for returning the product to the customer.

Changes and Updates

We reserve the right to update or modify this warranty service policy at any time. The updated policy will come into effect immediately upon its release.

Please contact us through the following methods: email: service@kliventp.com or phone number: +86 19267270624