Question 1: How long will it take for me to receive the goods after placing the order?

The delivery time for the goods you ordered includes the preparation time and the transportation time. It usually takes about two weeks. The specific preparation time may vary depending on the product. For more details, please refer to the product page.

If some products offer next-day delivery service. If you place the order before 12 noon on the same day, the goods may be delivered the next day.

*Excluding remote areas or islands

If you want to change the delivery method, please call +86 19267270624 or email us at service@kliventp.com.

Question 2. What is the shipping cost?

The shipping cost will be automatically calculated based on the shipping method. For most products, consumption tax and shipping cost (free delivery) will be included. For special products, please refer to the product page.

Question 3: I would like to cancel my order.

If you wish to cancel your order, please contact us via email at service@kliventp.com or by calling +86 19267270624.

Question 4: I received a defective product. Can I exchange it or return it?

If you receive a defective product, we offer the service of return or exchange.

Please send us an email (service@kliventp.com), in which you need to include your name, registered email address, order number, the reason for the defect, and clear photos of the defective part.

Question 5: Under what circumstances is it impossible to return or exchange the product?

The following situations do not apply to returns or exchanges:

Returns or exchanges for convenience of customers (changing colors, sizes, etc.)

Products that have been shipped for more than 7 days

Non-returnable products (underwear, swimwear, jewelry, etc.)

If the product labels, price tags, markings, etc. have been removed

If the bag, special box, box, accessories, etc. are lost or damaged

Products that have been modified, washed or dry-cleaned

If the product has an unpleasant smell, gets dirty or has scratches during the customer's use.

Products for purposes other than trying on (such as for sale or for other uses)

The following situations allow for partial returns or accessories:

Without providing photos or without describing the problem

If the product is returned without contacting us.

Question 6: I have sent the package, but I can't track its location.

Our delivery process is as follows: Once the goods are dispatched from the warehouse, they will be sent to the logistics center, where the tracking number for the package will be issued and the actual delivery will be carried out. Therefore, after the delivery is completed, the relevant information will be displayed in the system approximately within 1 to 3 days. We sincerely apologize for any inconvenience this may cause you.

Tracking link: https://search.collectservice.top/logistics

Question 7: I haven't received that email yet.

Since our emails are sent from overseas, there are many cases where the emails fail to reach their destinations.

Even if you haven't set up a spam filter, your email may still be automatically marked as spam. Therefore, we sincerely apologize for any inconvenience caused to you. However, please adjust your email settings to receive emails from the following address.

Email address: service@kliventp.com

Question 8: Can the delivery address be changed after the goods are dispatched?

If you contact us via "service@kliventp.com" within 12 hours after placing the order, you can change the delivery address. However, if you contact us after 12 hours, the delivery address cannot be changed.

The address cannot be changed after dispatch.

Question 9: I am unable to add this product to the shopping cart.

Please make sure you have selected the correct size and color for the product you wish to purchase.

For products with only one size and one color, you must check this option.

Question 10: These goods are still in the preparation process.

The delivery time for the goods you ordered is the sum of the preparation time and the transportation time. The preparation time varies depending on the product.

If the goods you ordered are in stock in our warehouse, we will process the order immediately after you place the order. This usually takes 1 to 4 working days.

If there is a shortage of goods in the warehouse, we will place an order with the factory and wait for the goods to arrive. Additionally, for popular items, they may be out of stock upon arrival, so you may need to wait 1 to 3 weeks to regain supply.

We sincerely apologize for your long wait. However, if your order delivery time is longer, we will contact you.

If you are in a hurry to receive the goods, please contact us before placing the order so that we can inform you of the inventory status.

Please note that due to the nature of photography and image quality, the colors displayed may slightly differ from the actual product.

Due to variations in product batches, the packaging boxes may be completely different. However, the products themselves are the same. Please make sure to understand this before making a purchase.

Question 11: Is it necessary to register as a member to purchase this product?

You can purchase directly without having to register as a member.

After adding the items you wish to buy to the shopping cart, you can proceed to the next step.